Refund policy

At Shalubala, we offer exchanges only—no refunds.

Professional Refund Offer

Shalubala is pleased to provide a refund offer for customers who experience any issues with their order. If your product is not as expected, you may request a refund within the eligible time period. Our team is always ready to assist you.

We offer a refund within 2 days of purchase. If you are not satisfied with your product, you can request a refund during this period. Your satisfaction is our priority.

✅ Size Issue:
If the size doesn’t fit:

• Inform us within 2 day of receiving your order.

• You’ll need to send the product back to us.

• Once we receive it, we’ll send the correct size.

✅ Damaged Product:
If your product arrives damaged:

• Contact us within 2 day with clear photos.

• After verification, we’ll send you a replacement (no refund).

📌 Note: Product must be unused and in original condition with tags.